Refund policy

Refund & Returns Policy

Due to the nature of our products, which include food and consumable items, we do not accept returns or exchanges once an order has been shipped. This policy is in place to ensure food safety and quality for all customers.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Kindly include:

• Your order number
  
  
• Clear photos of the package and the affected items
  
  

Once reviewed and approved, we will offer a replacement or a refund, depending on the situation.

Non-Returnable Items

We cannot accept returns or issue refunds for:

• Change of mind
  
  
• Taste or personal preference
  
  
• Items that have been opened or consumed
  
  
• Orders affected by customs delays or inspections
  
  

Shipping & Customs

Please note that:

• Shipping delays caused by carriers or customs are outside our control.
  
  
• Any customs duties, import taxes, or fees imposed by the destination country are the responsibility of the customer.
  
  

Refund Processing

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.